Cancellation, Return & Refund Policy
Our commitment to artisanal food purity, customer protection, and transparent resolution.
Food Safety & Hygiene Notice
Because SANOI products are consumable artisanal food items (cold-pressed oils, millets, organic powders, spices, and laddus), opened, unsealed, or consumed food items cannot be returned in order to maintain strict hygiene and safety standards for all customers. Genuine product or transit issues are fully protected as detailed below.
1. Eligible Return & Replacement Scenarios
We provide prompt resolution, replacement, or refund for any of the following genuine issues:
- Wrong Item Received: A product different from what was ordered was delivered.
- Missing Items or Incorrect Quantity: An item from your order was missing in the package.
- Damaged / Broken in Transit: Leaked oil bottles, broken seal, or torn packaging upon delivery.
- Quality / Manufacturing Defect: Expired product or defective physical seal upon arrival.
2. 48-Hour Reporting Window
Please report any delivery or quality issues to SANOI within 48 hours of delivery. (Requests submitted after 48 hours may be reviewed on a case-by-case basis at SANOI's discretion).
- Your Order Number (e.g. ORD-XXXXX) or invoice receipt.
- Clear photos of the outer box, product bottle/pack, and physical batch label showing the issue.
- An unboxing video (if recorded), which significantly accelerates verification.
- A brief description of the issue.
* Please retain the physical item, container, and shipping label until our customer care team completes the review.
3. Resolution & Refund Processing
Evaluation: Our team verifies the submitted evidence within 24 business hours.
Free Replacement: If an item arrived damaged or defective, SANOI will promptly dispatch a fresh replacement at zero additional shipping cost.
Refund Initiation: When a refund is approved, it is initiated back to your original payment method (UPI / Bank Account / Card) within 5–7 business days. The exact credit timeline to your bank depends on your bank or payment provider's settlement cycle.
Shipping Costs: If the error is on SANOI's end (e.g., wrong item or defective batch), SANOI covers all re-shipping and resolution logistics expenses.
4. Non-Covered Exclusions
Returns, replacements, or refunds cannot be provided for:
- Change of mind after shipment or delivery.
- Ordering the wrong product or size variant inadvertently by the customer.
- Products that have been opened, unsealed, or partially consumed.
- Improper storage or handling after delivery (e.g. exposing cold-pressed oils or organic powders to direct sunlight or moisture contrary to label instructions).
- Natural variations in color, aroma, sedimentation, or texture inherent to unprocessed organic foods.
5. Order Cancellation Policy
Before Dispatch: You can cancel your order at any time before it has been shipped by contacting us immediately via WhatsApp or Email with your Order Number. Prepaid cancellations will be refunded 100% to the original payment source within 5–7 business days.
After Dispatch: Once an order is handed over to our courier partner and an AWB tracking code is generated, the shipment cannot be cancelled in transit.
SANOI-Initiated Cancellations: SANOI reserves the right to cancel orders due to unforeseen stock unavailability, pricing errors, or undeliverable pin codes. Any payments received will be refunded in full immediately.
Need Help with a Return or Refund?
Please reach out to our dedicated customer care team with your order number and photos: