Shipping & Delivery Policy

1. Delivery Coverage

SANOI ships across India to all serviceable pin codes wherever third-party courier services operate. We partner with tier-1 logistics networks to ensure your pure organic products reach you in pristine condition.

2. Order Processing & Dispatch Timelines

Orders are typically prepared, packed, and dispatched within 1–2 business days of payment confirmation. During seasonal promotions, flash sales, festive peaks, or public holidays, order processing may take slightly longer due to high volume.

3. Shipping Fees & Free Delivery

We provide FREE Shipping on all orders above ₹999 across India.

For orders below ₹999, reasonable shipping & handling fees are calculated based on shipment weight and delivery location, and are displayed transparently on the checkout page before you make payment.

4. Logistics Partners & Real-Time AWB Tracking

Courier partners are selected based on delivery pin code serviceability, speed, and fragile packaging handling. Once your parcel is picked up from our hub:

• A unique AWB Tracking Number and direct tracking URL are sent to your registered Email and WhatsApp / SMS.
• You can track live milestone updates directly on our courier partner's tracking portal or inside your SANOI Account Dashboard.

5. Delivery Timelines & Unforeseen Delays

Delivery estimates shown at checkout are based on standard transit metrics (typically 3–5 business days for major metropolitan hubs and 4–7 business days for regional areas).

While we work closely with courier partners to maintain timely delivery, SANOI is not responsible for external transit delays caused by severe weather conditions, regional lockdowns, transport strikes, natural calamities, or unforeseen courier operational disruptions.

6. Address Accuracy & Return-to-Origin (RTO)

Customer Responsibility: Customers are responsible for providing complete and accurate shipping information (including recipient name, active phone number, complete street address, and correct 6-digit PIN code).

Failed Delivery & RTO: If a package cannot be delivered and is returned to SANOI due to incorrect address information, repeated recipient unavailability, missed delivery attempts, or refusal of delivery, SANOI will reach out to reschedule delivery. In such cases, additional re-shipping charges may apply.

Shipping Support & Delivery Queries

Have questions about your active order shipment or delivery timeline? Contact our support team: